TERMS OF SERVICE (PUBLIC OFFER) FOR PAID INFORMATION AND CONSULTING SERVICES PROVIDED BY ZARINA TASBULATOVA

This offer by Individual Entrepreneur ZARINA TASBULATOVA (hereinafter, the "Provider"), represented by Zarina Sarsembaevna Tasbulatova, Individual Identification Number (IIN) 880608450377, registered address: Rudny, Rudny City Administration, Kostanay Region, Republic of Kazakhstan, email: z.tasbulatova@gmail.com, website: www.zarinalogos.com, phone: +77055556641, account (IBAN) KZ97551P600001725731 (KZT), BIC/SWIFT KSNVKZKA, with JSC Freedom Bank Kazakhstan, beneficiary code (KBe) 19, is a Public Offer under which the Provider offers to enter into an agreement for electronic services provided using information technology, on the terms set out in this offer, with anyone who accepts it. This offer contains all essential terms, i.e. the terms recognised as essential by law or necessary for the provision of consulting and educational services, as well as the terms on which, at the Provider's request, agreement must be reached.

1. TERMS AND DEFINITIONS USED IN THIS PUBLIC OFFER
1.1. Services: business consulting, coaching, psychological training and consultations, and other electronic services (including information, interactive and transactional services) provided in the Republic of Kazakhstan to adult individuals with full legal capacity and to legal entities, using Information Technology.
1.2. Agreement (Offer): this offer, which the Provider makes to anyone who accepts it and which contains all essential terms. It contains all terms recognised as essential by law or necessary for the provision of the Services, as well as the terms on which, at the Provider's request, agreement must be reached.
1.3. Acceptance: the User's response, or the User's performance of the actions specified in the Agreement, indicating full and unconditional acceptance of the terms of the Agreement.
1.4. Information Technology: a set of methods, production processes and software and hardware combined into a technological system that enables the collection, creation, storage, accumulation, processing, search, output, copying, transmission and distribution of information.
1.5. Website: the online resource www.zarinalogos.com, i.e. information (in text, graphic, audiovisual or other form) hosted on a hardware and software system that has a unique network address and/or domain name and operates on the Internet.
1.6. Visitor: a person who visits the Website without the purpose of registering on it or placing an Order.
1.7. User: a person who has accepted the Provider's Agreement.
1.8. Order: the User's request for the provision of Services, placed in accordance with the terms of the Agreement.
1.9. Parties: the Provider and the User together are the parties to the Agreement.
1.10. Personal Data: information specified in the Agreement that relates to an identified individual and is recorded on electronic, paper and/or other tangible media.
1.11. Collection of Personal Data: actions aimed at obtaining Personal Data.
1.12. Processing of Personal Data: actions aimed at accumulating, storing, modifying, supplementing, using, disseminating, anonymising, blocking and destroying Personal Data.
1.13. Third Parties: persons connected with the Provider, now or in the future, by circumstances or legal relations concerning the Collection, Processing and protection of the User's Personal Data.

2. SUBJECT OF THE AGREEMENT
2.1. The Provider undertakes to provide paid Services upon Order, and the User undertakes to pay for these Services. The terms of the Services are set out in this Agreement and may be accepted by the User only by acceding to the Agreement as a whole through Acceptance of the Provider's offer.
2.2. Acceptance procedure: the Provider's offer is deemed accepted by the User from the moment the User performs any of the following actions:
2.2.1. pays for the Services in the manner and on the terms set out in the Agreement;
2.2.2. performs actions indicating acceptance of the Agreement, in particular ticking the relevant box on a Website page confirming acceptance of the Agreement;
2.2.3. places an Order by email and/or messenger;
2.2.4. sends a request for a consultation via messenger, by email or on www.zarinalogos.com.
2.3. Upon Acceptance by the User in the manner described above:
2.3.1. the User is deemed to have read, agreed to and accepted the Provider's offer;
2.3.2. the Acceptance is deemed received by the Provider;
2.3.3. the Agreement is deemed concluded, does not require signing by both Parties and is valid in electronic form;
2.3.4. the written form of the transaction is deemed observed.
2.4. The Provider may withdraw its offer to enter into the Agreement at any time; however, this does not release the Provider from its obligations under Orders already accepted for performance.
2.5. The Website may be temporarily unavailable, in part or in full, and the provision of Services may accordingly be temporarily suspended, in part or in full, due to maintenance or other work, or for any other technical reasons. The Provider may carry out necessary maintenance or other work from time to time, with or without prior notice to Users.

3. TERMS OF SERVICE PROVISION
3.1. The User undertakes to follow these rules for using the Website:
Before the consultation, the Visitor must read the terms of the Agreement. If the Visitor does not agree with these terms, the Visitor should not receive any Services provided by the Provider.
The Visitor must submit their details on the Provider's Website by completing the required fields of the request form.
The details entered by the User must be accurate, and the User is solely responsible for their accuracy and correctness.
The User must use the Website and the Provider's Services only for lawful purposes and by lawful means, in accordance with the law.
The User is responsible for keeping track of any changes the Provider makes to the terms of the Agreement.
3.2. Upon the User's Order, the Provider provides the Services listed on www.zarinalogos.com.
3.3. Terms of provision (purchase) of Services: to receive Services, the User places an Order. When placing an Order, the User chooses the type of Service required:
3.3.1. one-off Service: one Service or Services provided once;
3.3.2. regular Service: a Service provided on an ongoing (continuous) basis and/or over a long period, and/or a set of Services grouped by a particular feature;
3.3.3. recurring Service: a Service provided not continuously, but only when the User needs it, upon the User's Order.
3.4. Under the Agreement, the User may place an unlimited number of Orders. Completion of a particular Order (provision of a Service) does not terminate the Agreement.
3.5. The User places an Order by paying for the Service.
3.6. A Service is deemed provided once information materials have been posted in the User's Personal Account and/or a link to the information materials has been sent via messenger, whether or not the User has viewed them, and/or once the Provider has made time available to the User for an individual consultation.
3.7. If the User does not appear on the online platform at the scheduled time, the Service is deemed provided.
3.8. Any complaints regarding the Services may be submitted by the User to the Provider in writing within 3 (three) calendar days after the consultation or after access is granted. Otherwise, the User is deemed to have no complaints regarding the Services.
3.9. The Services are provided remotely via the Internet, using the Personal Account, messengers, online video rooms and social networks.
3.10. Upon provision of the Services, the Parties are not required to sign a certificate of completion, since the Services are consumed by the User in the course of their provision and do not involve a tangible result.
3.11. The Services are deemed provided with due quality, on time and in full accordance with the User's needs upon expiry of the service period specified in clause 3.6 of the Agreement, unless a complaint is sent to the Provider, in the manner set out in this Offer, within 3 calendar days after the end of the Services.

4. PAYMENT
4.1. The price of the Services under this Agreement is stated on the online service www.zarinalogos.com.
4.2. The User makes a 100% advance payment, either against an invoice issued by the Provider or by bank card through the Provider's online payment service.
4.3. The payment date is the date on which the funds are credited to the Provider's bank account.
4.4. The end date of the Services is the date of the scheduled consultation or the date on which access to the learning materials ends.

5. CONSENT TO THE COLLECTION AND PROCESSING OF PERSONAL DATA
5.1. In accordance with the law governing relations connected with the Collection and Processing of Personal Data, upon Acceptance in the manner set out in the Agreement, the User gives the Provider unconditional consent to the Collection, Processing and cross-border transfer (where necessary) of the User's Personal Data, by means not contrary to the law, for the purposes set out in the Agreement and in sources, including publicly available ones, at the Provider's discretion, in connection with any civil and/or other legal relations with the Provider, whether existing now or arising in the future.
5.2. The Parties have defined the User's Personal Data as information relating to the User, together with any future changes and/or additions to it, recorded on electronic, paper and/or other tangible media, including but not limited to: surname, first name, patronymic (if any), date of birth, gender, home, work and mobile phone numbers, email address(es), etc.
5.3. The Provider collects, processes and transfers across borders (where necessary) the User's Personal Data for the following purposes:
5.3.1. for the proper performance of the Agreement and of the rights and obligations imposed on the Provider by law;
5.3.2. for research aimed at improving the quality of the Services;
5.3.3. for marketing programmes and statistical research, and for promoting the Services through direct contact with the User by various means of communication, including but not limited to: post, email, telephone and/or fax, the Internet, etc.
5.4. The User's consent to the Collection, Processing and cross-border transfer (where necessary) of Personal Data under this section may be withdrawn in the cases provided for by the law of the Republic of Kazakhstan, by a written application delivered to the Provider at least 1 calendar day before the date of withdrawal of this consent.

6. LIABILITY OF THE PARTIES
6.1. For non-performance and/or improper performance of their obligations under the Agreement, the Parties are liable in accordance with the Agreement and the law.
6.2. In the event of non-performance and/or improper performance of obligations by the User, the Provider may, for each such case, demand a penalty of 100% (one hundred percent) of the cost of the Services under the relevant Order for each Service.

7. FORCE MAJEURE
7.1. A Party is released from liability for partial or complete non-performance or improper performance of an obligation if this resulted from force majeure circumstances that arose after the conclusion of the Agreement as a result of extraordinary events that the Party could neither foresee nor prevent.
7.2. Force majeure circumstances include: flood, fire, earthquake, natural disasters, epidemic, war or military action, as well as decisions of state or government authorities.
7.3. Upon the occurrence of such circumstances, the affected Party must notify the other Party in writing within 3 (three) calendar days.
7.4. The Party invoking force majeure must provide the other Party with official documents confirming these circumstances and, where possible, assessing their impact on the Party's ability to perform its obligations under the Agreement. Force majeure circumstances that are common knowledge do not require proof.
7.5. If the Party affected by force majeure does not provide the documents confirming these circumstances as required by the Agreement, that Party loses the right to rely on them as grounds for release from liability for non-performance or improper performance of its obligations under the Agreement.
7.6. In the event of force majeure, the time for performance of a Party's obligations under the Agreement is extended in proportion to the time during which these circumstances and their consequences continue. If the force majeure circumstances and their consequences continue for more than 90 calendar days, the Parties hold further negotiations to agree on acceptable alternative ways of performing the Agreement, or the Parties' obligations are terminated due to impossibility of performance (except for monetary obligations) from the moment the force majeure circumstances arose.

8. DISPUTE RESOLUTION
8.1. Pre-trial settlement of disputes through negotiations and written claims is mandatory.
8.2. The Parties establish the following mandatory pre-trial procedure:
8.2.1. A claim is submitted in writing and signed by a duly authorised person.
8.2.2. The claim must state: the demands, the amount claimed and a justified calculation of it (if the claim is monetary); the circumstances on which the demands are based and the supporting evidence; a list of the documents and other evidence attached to the claim; and any other information necessary to settle the dispute.
8.2.3. The claim is considered within thirty calendar days of receipt, and the Party that sent the claim is notified of the outcome in writing. In its response, the Party that received the claim must state the reasons for its decision and its proposals for settling the dispute.
8.2.4. If the documents necessary for considering the claim are not attached, they are requested from the Party that sent the claim within ten calendar days of receipt, with a deadline for their submission (no less than ten calendar days). If the requested documents are not received by that deadline, the claim is considered on the basis of the documents available.
8.3. If disputed issues are not settled through negotiations, disputes arising from the Agreement are resolved by the court of general jurisdiction at the Provider's location, in accordance with the law of the Republic of Kazakhstan.

9. AMENDMENT AND TERMINATION OF THE AGREEMENT
9.1. The Parties have agreed that they may exchange notices and/or requests under the Agreement in any of the following forms:
9.1.1. on paper, sent:
9.1.1.1. by registered mail, or
9.1.1.2. by hand delivery against the recipient's signature on the sender's copy of the notice;
9.1.2. without paper, by email or messenger.
9.2. The Parties have agreed that the Provider may, at its discretion, amend and/or supplement the Agreement, including the terms and/or procedure for providing the Services, the scope, number and/or composition of the Services, and their price. In this case:
9.2.1. the User is notified of such amendments and/or additions by any publicly available means, including by posting information on the Website or sending an electronic notice to the User, at least 1 (one) business day before the amendments and/or additions take effect. If the User does not agree with the amendments and/or additions, the User must notify the Provider in writing before they take effect and/or stop using the Services. The Parties have agreed that the absence of such written notice from the User is deemed the User's consent to the amendments and/or additions proposed by the Provider. The Agreement is deemed amended and/or supplemented from the date stated in the Provider's notice and on its basis, without signing any additional agreements;
9.2.2. to make it possible to store and reproduce the terms of the Agreement as they stood when the User acceded to it upon Acceptance in the manner set out in the Agreement, the Provider gives the User the opportunity to read them on www.zarinalogos.com;
9.2.3. the current version of the Agreement is posted on the Website.
9.3. The Agreement may be terminated by agreement of the Parties, or by unilateral withdrawal from performance of the Agreement on the grounds provided for by the Agreement and the law.
9.4. A proposal to terminate the Agreement by mutual agreement is sent to the other Party in the form agreed by the Parties in the Agreement at least 3 (three) business days before the proposed termination date. Termination by mutual agreement is made in the same form as the Agreement, by one Party sending a proposal to terminate the Agreement and the other Party accepting it.
9.5. Unilateral withdrawal from performance of the Agreement is made by written notice sent to the other Party in the form agreed by the Parties in the Agreement at least 3 (three) business days before the date of withdrawal.
9.6. In addition to the cases established by law, the Parties have agreed in the Agreement on other cases, arising from a Party's breach of the Agreement, in which the other Party may withdraw from the Agreement:

10. FINAL PROVISIONS
10.1. The Agreement and all legal relations arising in connection with its performance are governed by and construed in accordance with the law of the Republic of Kazakhstan.
10.2. The Agreement takes effect when the User accedes to it, i.e. upon Acceptance by the User in the manner set out in the Agreement, and remains in force until the Parties have fully performed their obligations.
10.3. Any amendments or additions to this Agreement may be made only with the written consent of each Party.
10.4. The Agreement does not require signatures or seals of the Parties and retains full legal force.

PROVIDER DETAILS:
Individual Entrepreneur Zarina Tasbulatova
Zarina Sarsembaevna Tasbulatova
Registered address: Rudny, Rudny City Administration, Kostanay Region, Republic of Kazakhstan
IIN/BIN: 880608450377
Beneficiary bank: JSC Freedom Bank Kazakhstan
BIC / SWIFT: KSNVKZKA
KZT account (IBAN): KZ97551P600001725731
Beneficiary code (KBe): 19
Phone: +7 705 555 66 41
Email: z.tasbulatova@gmail.com